CLAIMS 

  Freight claims must be initiated during inspection period. Upon receiving door unit/slab inspect immediately and report any damages or defects to Steves and sons. Concealed damages will not be covered after 48 hours. Warranty claims must be initiated during the warranty period. To initiate a claim, please contact the warranty claims dept at warranty@stevesdoors.com or call 1-800-617-8586. Claimant will be required to provide proof of premise ownership and the date of product purchase. Note that this Lifetime Limited Warranty applies only to products purchased and installed in the USA. For products purchased or installed outside the USA, Steves & Sons disclaims any and all warranties of any kind, express or implied, by operation of law or otherwise, and any and all liability for damages of any kind. This is effective January 1, 2020    

ADDITIONAL WARRANTY INFORMATION  

PHOTOGRAPHING AND WARP TOLERANCES 

 Action on any claims for warping or for photographing may be deferred, at the option of the manufacturer for a period not to exceed 12 months from date of claim.

“Photographing” refers to imperfections in the door skin. Stile, rail and core show through (photographing) on flush doors shall not be considered a defect unless the faces of the door vary from a true plane in excess of 1/100 inch in any three inch span.

. The following warp allowances are for 1-3/4” or thicker doors. Doors wider than 3’ 6” (42”) and less than 7’ (84”) in height, warping shall not exceed 1/4” in a section 3’ 6” by height of the door. Doors wider than 3’ 6” and higher than 7’, the warp shall not exceed 1/4” in and 3’ 6” by 7’ section. Doors up to and including 3’ 6” wide and over 7’ in height, the warp shall not exceed 1/4” in any 7’ by width of door section.

. “Warping” is any distortion of the door itself and does not refer to the relationship of the door to the frame or jamb in which it is hung. The term “warping” shall include bow, cup, and/or twist. To measure the amount of warping present in a door, the following method shall be used: bow, cup, and/or twist shall be measured by placing a straight-edge, taut wire or string on the suspected concave face of the door at any angle (i.e., horizontally, vertically, and diagonally), with the door in its installed position. The measurement of bow, cup, and/or twist shall be made at the point of maximum distance between the bottom of the straight-edge, taut wire or string and the face of the door. Warping shall not be considered a defect unless it exceeds 1/4” in the plane of the door itself. NON-GLASS COMPONENTS are free from non-conformities in material and workmanship. All Steves & Sons hinges and locksets installed in a fiberglass, wood or steel product are also warranted against non-conformities in the mechanical and locking mechanism (excluding installations within 5 miles of a body of salt water) for a period of one year.